March
1999
NEED LEADS? TAKE A
SURVEY.
More commonly associated with market research, surveys
can be a very effective lead generation technique for
high-tech products. Designed well, they can generate
very high response rates (often 15-20 percent or
more) and will provide highly detailed information about
individual prospects.
Surveys can be used with equal effectiveness in generating
new business leads and installed base opportunities
(for example, identifying those customers most dissatisfied
and therefore most likely to be interested in upgrading
to newer technology.) Just be sure to use multiple choice
questions and phrase them in a way that amplifies the
pain your product solves. You'll also need to offer
some type of gift or premium for completing the survey
(tip: include a photo of the premium on the survey form.)
Surveys have potential PR value. Publishing the results
(however unscientific) in the trade press can help to
establish your company's reputation as a leader in a
particular market category. (You can raise the credibility
of the survey by using a third party - a consulting
or research firm, for example - as co-sponsor.)
Surveys also translate very well to online marketing.
Use a survey as the "call to action" in your next e-mail
campaign or banner ad and drive people to a survey form
on your Web site.
One note of caution: surveys generate a broad spectrum
of leads, some more interested in your product than
others. Surveys are most effective when there's a formal
lead qualification process in place - for example an
outbound telemarketing effort - that can identify the
"hot prospects" before forwarding leads to the channel
or field sales force.