October 2000
HAND GRENADES AND OTHER 3-D MAILERS
Here's a wacky idea sure to attract the attention of
your top prospects - send them a fake hand grenade!
One assumes this was the thinking behind a campaign
dreamed up by an L.A. law firm and their Silicon Valley
marketing consultant, who last month mailed 100 packages
containing plastic replicas of hand grenades to executives
at top Northern California companies (tag line: "we
go to war for our clients"). It's unknown how many leads
the campaign generated, but it did prompt several calls
to the bomb squad, a building evacuation, complaints
to the postal authorities and an investigation by the
U.S. Attorney's office.
Dimensional mailers are all the rage. Creative directors
love them. Award competitions sing their praises. But
do they work?
If you judge by response rate only, the answer is a
qualified yes. A well-crafted, eye-catching dimensional
mailer can often draw response rates of 25 or 50 percent
and higher. Where dimensional mailers fall flat (if
you'll pardon the pun) is on two counts - cost
and lead quality.
A response rate can be anything you want it to be if
cost is no object. (Need 100 percent response? Just
offer a free Mercedes to anyone that responds to your
campaign.) Dimensional mailers generate phenomenal response,
but usually at a staggeringly high cost per lead. If
your target audience is all of 100 executives, and you're
not so interested in cost per lead as much as achieving
the highest possible penetration of that finite audience,
then a 3-D mailer is for you. Otherwise, you can almost
certainly develop leads at a much lower cost through
more traditional (albeit, less interesting) means.
Secondly, what kind of leads are you really generating?
Most dimensionals aren't really direct marketing campaigns
at all; they're just bribes dressed up in a fancy package.
If an executive agrees to meet with you because you
sent him or her a Callaway driver, is that person expressing
a genuine interest in your product? Or are you just
buying that person's time in the hope that her company
will be a fit for your solution?
Before you embark on a dimensional campaign, ask yourself
these questions:
- Is
my goal maximum response at any price, or is it minimum
cost per lead?
- How
much is a lead really worth to our company?
- What
qualifies a prospect as being a genuine lead, and
will this campaign generate those kinds of prospects?
- Is
what we're sending the prospect likely to evacuate
his or her building?