April 2001
ARE SEMINARS DEAD?
There was a time five or so years ago when the average manager
could attend a product seminar in his or her city, five days a
week, fifty-two weeks a year.
Today, the volume of seminar campaigns has fallen off dramatically,
and response rates have also shown a precipitous decline. Even
online seminars, at one time hailed as the next big thing in
high-tech marketing, are generating hit-and-miss results.
Many blame the Web, and the fact that product information in all
forms - from ordinary white papers to dynamic, animated
presentations - is now so readily and immediately available
as to render events like seminars obsolete. Others blame the earlier
glut of seminars, many of them mere product demos thinly disguised
as "executive briefings," as having turned off a whole generation
of potential prospects.
Which begs the question: are seminars dead? And is there a place
for them in today's Web-dominated marketing mix?
We think so, but seminars play a different role now then they did
five or ten years ago. Today, when the response to a seminar
invitation can be half (or less) compared to a campaign that offers
say, a free information kit, choosing seminars as a lead generation
strategy is an option few companies can afford.
Instead, more and more technology companies are using seminars to
QUALIFY leads, rather than generate them. They're employing more
cost-effective media - broadcast e-mail, newsletter sponsorships,
direct mail - to drive initial inquiries, and then using
seminars - say, a quarterly Web broadcast event - to
qualify those prospects and identify those interested in taking
the "next step."
As a lead generation tool, seminars demand more of an investment
in time than all but the most qualified prospects are prepared to
make, and therefore tend to eliminate a large subset of potential
leads. As a lead qualification device, however, the fact that
seminars naturally attract more qualified prospects, those interested
in hearing first-hand about a product or service, makes them ideal
for the purpose.