June 2001
SHORT-CUTTING THE SALES PROCESS
When times are tough, and the pressure to close deals is more intense than
ever, there's a tendency to design lead generation campaigns to
"short cut" the sales process - that is, to generate only
highly-qualified leads from companies that are all but ready to
buy.
As a result, companies are inclined to utilize offers such as free trials,
reasoning that this will serve to weed out unqualified leads and deliver
only those "hot" prospects willing to invest the time and effort. This, so
the logic goes, will produce more short-term sales opportunities.
Alas, such offers are self-defeating and too often depress response
significantly. Here's why:
Offers like free trials presuppose the target company has already
1) identified the problem, 2) determined the type of
product or service most likely to solve the issue, and 3) decided
to actively evaluate said products. This effectively eliminates
all but a tiny subset of potential customers, many of whom may not
know your type of product or service even exists, or even that they
have a problem to solve in the first place.
Furthermore, "no risk" offers like these require a sizable
commitment of time and resources on the part of even the most
qualified prospect. For example, many won't want to spend the time
downloading and installing software, assuming their IT department
allows it in the first place, so the need to evaluate your product
has to be so acute as to overcome these obstacles.
A compelling information offer, because it requires little or no commitment
and therefore is easier to say "yes" to, attracts a broader spectrum of
prospects including those that are more qualified. In
addition, presenting free information as your primary call to action
doesn't preclude also extending a free trial or other qualifying
offer. Just don't make it so prominent as to scare off other,
less-qualified prospects. For example, use an approach such as the
following:
"In addition to the free executive guide, we also have a limited
number of free 30-day evaluation copies of WidgetPro 1.0
available to qualified companies. To find out how your organization
can qualify, contact your WidgetPro representative at
1-877-4WIDGET."
In such a scenario, highly-qualified prospects will still respond, but in
addition, you'll also create a dialogue with a much larger pool of leads,
many of whom, once better informed, may represent the short-term sales
opportunities you're looking for.