July 2001
5 TIPS FOR SUCCESS IN A SLOW ECONOMY
Business is slow. Fewer prospects are shopping. Even fewer are
buying. How should your direct marketing strategy adapt to tough
times? Here's a quick compilation of our best advice for making
the most of your campaigns during the current slowdown:
1. Sell the Offer, Not the Product
Face it: budgets are smaller. Buyers are few and far between. That
means if your message is overwhelmingly about your product or
service (and why people should buy), your campaign will suffer
accordingly. Instead, take a more educational tone, focus on pain
points, and offer people free information on how to solve a problem
(coincidentally, the same problem your product will solve). The
people who are "ready to buy" will respond anyway, and in the
meantime, you'll engage a much larger pool of potential prospects.
2. Improve Your Offer
Response rates suffer in slow times. But you can buck the trend by
making your offer more attractive. (These days, a brochure and
white paper don't cut it.) Add an analyst's report on your product
category ... a worksheet that enables prospects to calculate how
much money they'll save with your service ... a flash demo on
CD-ROM. Anything that might appeal to someone with even the slightest
problem, issue or challenge that your product can solve. More than
almost any other change, an investment in the quality of your offer
will dramatically improve your campaign's ROI.
3. Make the Most of What You Have
Industry studies have shown that more than two-thirds of prospects
ultimately purchase more than six months and as much as two years
following their initial inquiry. Despite what your sales reps tell
you, in this economy, it makes no sense to be throwing money after
new, hot leads every month. If you've successfully generated a
large pool of leads over the last year, make sure that you have
programs in place (ex: an e-mail newsletter) to "stay in front of"
those prospects over time.
4. Expand Your Audience
You just closed a big deal with a large bank. Is that any reason
to focus your next marketing campaign on the financial services
industry? Hardly. Limiting your audience based on industry means
you'll probably end up (a) compromising on other select criteria
(ex: job title, company size) to generate a critical mass of
names in that one vertical, and (b) losing out on viable
prospects in other types of companies. These days, it's much smarter
to focus your energy on the right people, regardless of where they
ply their trade.
5. Test, Test, Test
Your budget's been cut. Your campaigns are smaller than they were
a year ago. To make fewer dollars work harder, you need to explore
every possible avenue of success. So challenge assumptions. If
you've always targeted Web developers, test those titles against
IT or marketing functions. Always offered a free trial? Test it
against an information kit. With online media like banner ads and
broadcast e-mail, testing is virtually free, so there's no reason
not to try. The results may surprise you.