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October 2001
GETTING RESELLERS TO RESPOND
Recruiting resellers, VARs, dealers, distributors, and consultants
is a vital part of the sales strategy for many companies. With the
explosion of online media such as broadcast e-mail and newsletter
sponsorships, there are now a multitude of cost-effective ways to
get your message in front of potential new sales partners. Here
are a few tips to keep in mind:
- Don't use copy "warmed over" from your last end user campaign,
no matter how successful the original program. Take the time to
craft a message specific to the channel audience. Most importantly,
remember that resellers and dealers are more likely to respond to
what they perceive to be a compelling business opportunity, so
focus your copy on benefits like increased income, co-marketing,
and attractive commissions, rather than your software's latest
feature set.
- Don't ask your campaign to do too much. Partnering with a company
is a considered decision, so avoid the temptation to communicate
everything there is to know about you and your products in your ad
or splash page and expect the reseller to complete a detailed
application on the spot. Use a "two step" strategy by offering a
comprehensive "partner information kit" that includes product
literature as well as details on your reseller program. You'll
generate a larger pool of potential partners, and you or your
channel reps will be able to follow up in person and talk through
any questions and objections via telephone.
- Resellers are human too (really!) and respond to personal
enticements as much as anybody. "Special offers" designed to close
the deal (such as discounts off a first purchase) work less well
than free gifts (for example, a gadget to the first 100 who respond)
that are designed to simply elicit a response. Exclusivity can also
be effective. One of the most successful channel campaigns we ever
produced started with the line: "You're invited to become one of
only 100 resellers nationwide ..."
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