November 2003
ANTI-SPAM LAWS AND YOU
Note: the following article is the opinion of the author and should not
be considered legal advice. Companies should seek the advice of counsel in
considering the strategies and suggestions contained herein.
A loud sigh of relief emanated from e-mail marketers everywhere this past
Friday, when word arrived from the nation's capital that agreement had been
reached on a federal anti-spam bill.
Assuming the bill is approved by both houses of Congress (as may have
happened by the time you read this) and then signed by the president, the
bill will supercede a number of state regulations already in effect, and
render moot other regulations still pending. Of the latter category, the
one giving trade groups and marketers ulcers was a California bill due to
become law January 1, which, based on even the most optimistic reading,
would have rendered most commercial e-mail, including e-mail newsletter
advertising, illegal in the Golden State.
If approved, the new federal law will afford consumers and working
professionals basic protection against the most egregious spammers while
creating a sensible, legal framework for legitimate, commercial e-mail.
Most prominently, it would prohibit false return addresses, misleading
subject lines, and so-called "harvesting" of e-mail addresses from Web
sites.
The new federal law will probably do little, initially, to stem the tide of
spam (much of which originates overseas), though it will give authorities
the means to prosecute the worst offenders. In the meantime, it will (and
should) give even the most responsible e-mail marketers renewed reason to
evaluate the role that e-mail plays in their marketing mix. High-tech
marketers especially, given the heightened sensitivity of their tech-savvy
audience, have been growing increasingly wary of the potential risks that
unfettered use of the e-mail medium represents.
Even before the new bill officially becomes law, any company that uses
e-mail as a marketing tool would be well-advised to appraise themselves of
the new regulations and take steps to eliminate techniques and strategies
that could possibly be interpreted as running contrary to the new
guidelines. Though the federal statute is meeker than the bill originally
planned for California, trade groups nonetheless anticipate a flurry of
lawsuits in the early going, similar to the actions that greeted the
national "do not call" list.
At the very minimum, responsible e-mail marketers should already be taking
the following precautions:
- Be doubly cautious in renting e-mail lists, especially from all but the
most well-known, reputable publishers and list owners. Demand a clear
description of how the names were sourced and how persons on the list are
removed upon request. If that description seems vague or non-existent, ask
questions of the owner, your broker, or agency, or avoid the list
altogether. (Most large publishers can provide this information readily.)
- E-mail only to those names on your house file for which you can
document a clear business relationship or inquiry. Pay extra scrutiny to
lists provided by partners, customers and field reps; demand the same
documentation as in #1, above, and if missing, add those names to your
suppression file. Lastly, avoid so-called opt-in lists that can be
purchased for unlimited usage. Such arrangements would have the buyer
assume the unlikely scenario of all names on the list having agreed to
unrestricted e-mails from the highest bidder.
The new legal landscape shouldn't eliminate e-mail as a marketing tool. In
the right hands, e-mail remains a powerful, cost-effective vehicle for
communicating with those who have expressed an interest in hearing your
message. In the next few months, to take the more optimistic view,
responsible e-marketers could well reap the rewards of a marketplace in
which many elect to stay on the sideline.