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January 2004
DO ADS & DIRECT MARKETING MIX?
Advertisers looking to make the most of tight marketing budgets
have plenty of reason to want to extend their investment in print
advertising into other vehicles - notably direct mail and
e-marketing. Besides the inherent cost savings, the reasons
companies most often quote for turning print ads into direct
marketing campaigns are:
- to gain synergy by generating multiple impressions of the same
message,
and
- to reinforce a consistent brand image in the marketplace.
However, query these same companies about the typical results from
these ad-derived campaigns and most report that the programs failed,
often miserably. Does it ever make sense then to employ advertising
creative for a direct marketing campaign? Do advertising and direct
marketing really mix, or are they the marketing equivalent of oil
and water?
Here are some questions to consider next time the boss says: "Make
it look like the ads!"
- Are the objectives of the two campaigns the same?
Direct marketing is designed to do one thing only - generate
response. Print advertising, on the other hand, is generally
designed to build brand, generate awareness, or create "buzz".
Unless the ad's creators had response in mind, chances are their
creative won't translate well into a direct marketing medium.
- Does the headline invite the reader to take action?
An effective print ad is one that successfully grabs the reader's
attention and motivates him or her to read further. Good direct
marketing copy, however, and especially e-mail copy, does more.
It communicates an immediate benefit and a reason to act now. If
your ads's main message or tagline is devoid of key components like
offer or call to action, don't be afraid to make it more
action-oriented.
- Does the layout expect too much of the reader?
Print ads are often dominated by visual elements. Effective direct
marketing, by comparison, is typically much more compact and
copy-driven. Translating ad creative into an HTML e-mail, for
example, may mean requiring the reader to scroll down past the
visuals - a striking photograph, say - to reach the meat
of the copy. A better plan would be to shrink the image dramatically,
or eliminate it altogether, and compress key copy points -
benefit, offer, call to action - into the space "above the
fold".
In our experience, the mythical synergy of integrated campaigns -
the notion that the person receiving your e-mail will have noticed,
and remembered, your print ad earlier that week - is largely
fiction. There's nothing wrong, however, with making your ads and
direct marketing reinforce the same message, or look like they come
from the same company. Just tread carefully. The compromises you
may be forced to make could result in dramatically lower response.
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