August 2004
3 QUESTIONS TO ASK WHEN PLANNING YOUR NEXT CAMPAIGN
Direct marketing campaigns get launched for many reasons, some of
them better than others. The pace of today's business world,
particularly in the high-tech sector, often requires reacting
instantly to market opportunities, competitive claims, sales targets,
and a hundred other short-term factors.
Though this type of quick, "fire drill" campaign can help address
short-term objectives, the inevitable lack of planning is often
reflected in the overall success of the program. With that in mind,
here are three questions to ask when planning your next campaign,
regardless of how much (or little) time you're given.
1. Who's My Audience?
You've heard it before: targeting the right audience is the #1
success factor for any campaign. Asking this question early in the
planning process, however, does more than ensure you choose the
right list, publication, or Web site. If your media research and
creative development launch concurrently, having an early consensus
as to your audience means that copy and design will be on target
also. (Hint: don't always assume the best audience is the individual
that buys your product. Often, end users and other key influencers
can be more responsive because they're the ones actually "feeling
the pain". So test.)
2. What's My Objective?
Having a precise objective for your campaign accomplishes many
things: it focuses the creative on a particular call to action (see
"offer", below), it helps you make more intelligent media decisions
(since certain media are better-suited for some purposes more than
others), and it gives you a benchmark against which to measure your
campaign's success.
A campaign objective isn't just about numbers. It's also about
determining a more qualitative measure of success. For example, is
your campaign designed to drive sales, generate qualified leads,
or simply fill the database? Each option demands a very different
creative, offer, and media strategy.
3. What's My Offer?
An effective offer reflects both your target audience and your
objective. Too often, however, when campaigns are rushed, the offer
is the first casualty. Either the offer is whatever the copywriter
could come up with, or there's no offer whatsoever, just some vague
call to action ("call us for more information".)
Next to audience, offer is the most critical factor in a successful
campaign. To be most effective, an offer has to 1) appeal to your
specific audience, and 2) reflect a precise objective. (If your
objective is to drive leads, not sales, don't make the offer "buy
now and save 30 percent.")