January 2005
THE PROBLEM WITH WEBINARS
In a few short years, Web seminars have virtually eliminated in-person field events from the
B2B marketing mix. And why not? Webinars are a cost-effective, convenient way of delivering
compelling presentations to a large audience of prospective customers, without regard to
geography.
Unfortunately, Webinars have become so popular that they're now the marketing flavor of the
month. And many companies, in our experience, are making the decision to embark on Webinar
programs, or make Webinars the first step in their lead generation strategy, without thinking
through the options. (We suspect that this is, in part, because Webinars are often easier to
develop than alternative forms of content like white papers.)
The problem with Webinars, however, is that even though the prospective attendee no longer has
to drag him or herself down to the local Holiday Inn to hear your pitch, you're still asking
for 45 minutes of his or her valuable time. And that level of commitment is, in many cases,
setting the proverbial bar too high.
All things being equal, we find that Webinar invitations generate half the response rate of
campaigns that feature a downloadable information offer - say, an information kit. And note
that I say response rates; the number of people who actually attend the Webinar may be half
that number again. Plus there's the additional cost of hosting the online event.
In our view, Webinars are most effective when used as lead qualification tools, that is, as a
way to target your house list of prospects. Since those individuals are already familiar with
your company on some level, the commitment required of attending a Webinar isn't so daunting.
And attending an online event may be a great "next step" for the prospect who downloaded a
white paper three months ago.
The next time someone in your company says: "let's do a Webinar!", consider the alternatives.
You may end up generating more leads, more quickly, at a lower cost.