February 2005
HOW TO WRITE A BETTER ABSTRACT
Eight months ago in this space (see: Tip
Library) we wrote about the impact that names of white papers
can have on the success of postings on sites or networks like
Bitpipe, TechTarget, ITPapers, et al.
While scanning Bitpipe listings lately, it struck me that not only
are some marketers not thinking long and hard about the title of
their white paper, they're apparently not putting too much effort
into the description either.
If you're in a competitive category (say: network security), and
someone searches on that term, that person is going to be choosing
from a whole host of white papers on exactly the same topic. Even
assuming you've done your homework and given the paper a compelling,
gotta-have-it title, you still have some convincing to do before
the reader chooses to download your paper.
On Bitpipe, you only have 255 characters to make your case. Consider
this woeful example from a leading hardware vendor (names have been
changed to protect the guilty):
"This Acme Consulting white paper discusses the significance of
Network Awareness for security administrators to properly secure
their networks."
Yawn. There's no learning benefit implied whatsoever, aside from
learning the "significance" of securing a network, something that
(call me crazy) has probably already occurred to most network
admins.
Compare it to a nearby competitor:
"In this webcast you'll learn about making the business case for a
single converged network - increased productivity, integrated
infrastructure and storage, simplified management."
In only 155 characters, this vendor has managed to include not only
a learning benefit (making the business case) but also three
technology benefits (increased productivity, et al). You could
quibble that "increased productivity" is a tech marketer's biggest
cliché, but still: a good example of concise and compelling
writing.
A white paper abstract is more than just a description - it's
really more like a sponsorship ad in an e-mail newsletter. The
same rules apply: namely, sell the offer, and in 50 words or less,
sum up why your white paper is worth reading more than any other.