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August 2005
TIPS FOR MARKETING TO SMALL BUSINESS
More and more technology companies are starting to invest serious
dollars in marketing to small- and mid-sized businesses (SMB.) The
steady march of technological advancement makes much of this possible:
products and services that once were restricted to corporate data
centers are now showing up on the desktop, or as desktop appliances,
which in turn opens up new markets.
There are compelling business reasons for this trend. Small businesses
may not have the IT budgets of their enterprise counterparts, but
there are more of them (eight million more, by some counts). Fewer
decision-makers means sales cycles can be dramatically shorter. And
where some enterprise markets (think: CRM) are reaching saturation,
millions of small- to mid-sized businesses are just waking up to
the potential offered by the same solutions on a smaller scale.
Here are a few simple tips to consider for your next SMB campaign:
- Keep it simple. The daily "pain points" of a corporate manager
can be fairly provincial. As such, a campaign can resonate by
touching upon issues and problems that may have minimal company-wide
impact but nonetheless resonate loudly with that individual. By
contrast, the concerns of a small business proprietor (take it from
someone in that role) distill into something much more basic: money.
If your copy doesn't show the reader how to either a) increase
revenues, or b) decrease cost, you've missed the target.
- No FUD. Because corporate decision-makers have the responsibility,
the budget, and the fear of upper management, they try to anticipate
problems well before they arrive. Small businesses tend to be more
reactive. They buy things when they need them, and not before.
Therefore, messages that rely on Fear, Uncertainty and Doubt (FUD)
are less likely to resonate with this audience than they might with
someone mired in the corporate hierarchy.
- Think print. Reaching a corporate decision-maker using direct mail
typically means getting your message through multiple "screens": the mail
room, the department secretary, the executive assistant. In a small business,
however, it's likely that only one, maybe two, people see your direct mail
before the intended recipient, which means your message has a much greater
chance of reaching the addressee's desk.
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