November 2005
THINGS YOU SHOULD BE TESTING, BUT AREN'T
It's a fact of life in the fast-paced world of marketing that there's
never enough time to plan and execute your next campaign. Even with
the best intentions and forethought, campaigns more often than not
fall victim to competitive pressures, sales goals, product lifecycles,
and other business drivers that inevitably mean one thing: the
campaign needs to launch more quickly than planned.
Under these circumstances, testing can seem like a luxury: one more
level of complexity for which no-one has the time nor the inclination.
One subject line? One list? One ad? Hey - it's all we had
time for!
Give me a break. Testing is not only vital; it's easy. If you're
doing most of your marketing online, testing adds very little
complexity and at worst, nominal cost. Plus if you don't test, you
increase your risk of failure substantially (more test cells means
a greater chance of at least something working). You also lose the
opportunity to switch horses midstream (proverbially speaking) if
one message, list, audience or other variable is performing
substantially better.
Furthermore, assumptions about the best message, audience, or media
vehicle for your campaign are just that - assumptions -
and even the most fervently held beliefs about your market are only
as good as the amount of time and effort you've expended in validating
them with field tests.
Testing doesn't have to mean two completely different creative
platforms (those tests rarely teach us anything; the variables are
too many to know why one succeeded and the other failed). But here
are three simple tests you should do more often (but aren't):
1. Message.
Change one word in your subject line or banner ad or text link and
do a 50/50 split. You can test key benefits (swap "increase speed"
for "decrease cost") or just semantics (whether or not to use "Free"
in a subject line is a legitimate test, even today).
2. Audience.
How sure are you that C-level contacts really care about your
product? That IT will respond when it's really Finance that lies
awake at night worrying about the issue? The right audience is the
first step to a successful campaign. Don't put all your eggs in one
basket.
3. Offer.
Offer a free book to the first 50 responders. Give away an iPod at
the Webinar. Add a free trial to "qualified companies". Just remember
to test it. If you change your offer across the board, and response
increases, you'll never know for certain whether your change had
anything to do with it.