December 2005
TOP 5 NEW YEAR'S RESOLUTIONS
Determined to increase direct marketing success in 2006? Here's a
list of changes to put at the top of your "to do" list for the
new year:
1. Plan better.
Lack of planning is a sure harbinger of poor results. Campaigns
that lack sufficient time to properly plan and design are often
short on detail, bereft of a compelling offer, and prone to dull
creative that fails to motivate even the ideal prospect. Time to
plan means time to think through the underlying strategic
decisions - offer, audience, media - that can spell success
or failure.
2. Balance your efforts.
Constant demand for last-minute, tactical programs ("we're short
of quota; quick - more e-mail!") can be lessened by programs
designed to generate a consistent stream of inquiries or inbound
traffic. Strive to balance your strategy between targeted, broadcast
programs like direct mail and e-mail, with "always on" programs
like paid search, content syndication, and online sponsorships.
These more passive programs - what some might call "air
cover" - can help maintain a steady flow of leads for the sales
force, and also are easier to project, meaning it's less likely
you'll be making up the difference at the end of the quarter.
3. Put offer first.
Offer is the second most important ingredient in a successful
campaign (the first being audience), yet selecting an offer is too
often an afterthought. Have offer drive strategy for once. Instead
of planning an entire campaign around your upcoming Version 8.3.4.1
launch, plan a campaign around the new white paper that's due next
month, or the case study being approved by your largest customer.
4. Don't be short-sighted about offline.
There's at least one leading technology company in Silicon Valley
where offline marketing is strictly off-limits, this despite a
precipitous decline in e-mail response rates over the last 12-18
months. Sure, direct mail is more expensive (and about to be more
so, thanks to another postage increase). For high-level, non-technical,
"line of business" prospects, however, particularly within large
companies, that investment could well be worth it. Direct mail is
poised for a comeback. Don't be left on the sidelines.
5. Measure success.
What's the old saying? "If you don't know where you're going, you'll
never get there." Measuring a campaign's success by how well your
boss liked the creative, or even by raw inquiries, just doesn't cut
it. Not when there's sophisticated CRM systems and other technology
that can enable even companies with long, complex sales cycles to
achieve the direct marketer's holy grail: campaign ROI. Don't quite
have those resources in place? Then at least measure response
subjectively. Even a sky-high response rate doesn't mean anything
if the leads are rubbish. Determine simple, quantifiable criteria
for what makes a "good" lead, and then measure each campaign or
list or online venue by how cheaply it generates those quality
inquiries.