May 2006
WHEN VERTICAL CAMPAIGNS MAKE SENSE
Recently we've seen a marked increase in requests for vertical
campaigns - programs and initiatives targeting a specific
industry.
The motivations for such campaigns vary. Some clients are tailoring
their entire business strategy - product, sales, marketing -
to better address the needs of a niche audience. For others, vertical
campaigns are more of a tactical decision, often in response to one
or two sales wins within a particular industry - at least from
this writer's perspective.
No question: vertical campaigns can be highly effective. But if you're
prepared to invest your entire quarter's demand generation budget to
target, say, financial services, simply because your company just scored
one deal with a major bank, it's time to take a step back.
Vertical campaigns come with a price. First, your media options will be
far more limited compared to a more horizontal, cross-industry campaign.
Only a small subset of e-mail lists, for example, will make available
select criteria (example: SIC codes) that enable you to choose names from
a specific industry. Fewer still will have sufficient names from that one
industry to meet the minimum order (typically 5,000 names).
Most likely, you'll end up making compromises in your media planning -
choosing lists, Websites, and advertising venues that may not measure up
to your usual standards but give you the industry profile you're looking
for.
Of course, an IT manager at a large bank is more likely to respond to a
message that speaks to industry-specific issues than to a more generic
pitch. And in general, the more targeted your creative, the more
successful your campaign is likely to be.
But to just assume blindly that a vertical campaign will automatically
yield a higher ROI ignores two realities: 1) that there will be
inevitable trade-offs in your media strategy, and 2) by focusing
your investment exclusively on a given industry, you ignore potential
prospects that exist in other markets, simply because you don't yet
have referenceable customers in that space.
In our experience, vertical initiatives work best when:
1) The company is prepared to make each market a truly strategic
initiative, involving product, sales, and marketing resources; and
2) The vertical campaign is complemented by broader, more horizontal
efforts that ensure prospects in other markets don't get left out in the
cold.