August 2006
PROGRAM-CENTRIC PLANNING
In high-tech, everything moves at warp speed, even in marketing.
(Some would say: especially in marketing.) Even the most forward-thinking
marketers can find themselves in a vicious 3-month cycle of budget
approvals and rapid-fire executions of whatever marketing programs
can be rushed out the door before quarter end.
When it comes time to "plan" for the new quarter, many conversations,
somewhat inevitably, revolve around programs. Some of this is a
matter of servicing different constituencies, for example: field
marketing needs a seminar series, the product group needs a launch
campaign, and so on.
The most successful companies, in our experience, leave programs
outside the planning process and start with numbers. More specifically:
objectives. What are our sales goals for the quarter? How many raw
inquiries do we need to fill the pipeline? How many sales leads can
inside sales follow up on effectively?
If programs drive the planning process, marketing plans often get
written on the basis of either a) which group within the company
lobbies most effectively, and/or b) which programs can be most
easily re-purposed from prior quarters. Not, I hasten to add, those
programs that are most likely to achieve the company's objectives
in the most cost-effective manner possible.
When the time rolls around to plan another quarter's marketing
activity, start with a clean slate. Ignore (to the extent you're
in a position to do so) the hue and cry from your internal clients
for their own particular pet projects. Determine the true, quantitative
objective for the next three months. And then design your program
strategy around reaching that number most efficiently.
Maybe the Eastern region needs that executive breakfast series.
Maybe they don't. Maybe what they really need is 50 really qualified
leads. And maybe - just maybe - there's a better, cheaper
way to achieve that objective.