September 2006
TOP 3 PAID SEARCH MISTAKES
To Google's eternal credit (and great financial benefit), setting
up and launching a paid search campaign is now incredibly simple
for even the most inexperienced marketer. Just enter your credit
card, choose some keywords and maximum bids, and you're off and
running.
As many marketers discover, however, setting up a search campaign
and actually making paid search work effectively are two very
different propositions.
When we're hired to manage paid search for our clients, we rarely
do so from scratch. Rather, we're usually resuscitating an existing
campaign, often one managed by in-house staff. As such, we're in a
unique position to report on common search mistakes. Here's a quick
list of the top pitfalls most companies make when attempting to run
their own paid search campaign:
1. No conversion tracking.
Google offers a free tool for tracking the conversion rate of clicks
from Adwords to actual registrations or leads. It's marginally
more complicated than setting up a search account in the first
place, and as a result many companies don't bother. However, without
conversion tracking, it's impossible to know, in any meaningful
way, how a search campaign is performing as a whole, and more
importantly, which terms and phrases are generating the lowest CPA
(Cost Per Acquisition). Without conversion tracking, marketers are
relegated to measuring CPC (Cost Per Click), which is only a small
part of the story. It's a frequent occurrence, in our experience,
that terms generating the lowest CPA are not the terms generating
the lowest CPC.
2. Poor landing page (or none at all).
If you accept the argument that CPA is the true measure of paid
search success, then conversion rate (click to lead) is critical
to that success. And the key ingredient in a high conversion rate
is an effective microsite or landing page. Many companies are
reluctant to invest in a microsite solely for paid search, so instead
they drive prospects to a recycled landing page from another campaign
or worse yet to the company Website. Either way, they're wasting a
high percentage of clicks and the money paid for them by not creating
a destination site that delivers a compelling offer and motivates
prospects to fill out a registration form. (For a prior discussion
on the topic of microsites,
click here.)
3. Too few terms.
If you're running a search campaign in-house, the amount of
time required for set-up and ongoing management is often
proportionate to the number of terms that make up the program.
As such, companies tend to economize on the number of terms
they register with Google. When we take over a search
campaign, we typically increase the number of search terms
by a factor of 3-4, sometimes more. Many of these new terms
aren't entirely new words, however - more often, they're
variations of existing terms, new match types (broad, exact,
phrase), abbreviations, even common misspellings. By testing
multiple variations, we can quickly establish the precise
terms that achieve the lowest CPA and generate the highest
return on the client's keyword budget.